Return Policy
Return Policy
If you are not 100% satisfied with your purchase, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note that items purchased during a sale or from our sale page are not eligible for RETURN or EXCHANGE.
Before you start your return, here are a few things you need to know.
- The return does not offer a shipping label.
- To be eligible for a return, your items must be unused and in the same condition you received them. Also be in the original packaging.
- Only items received in the last 30 days are eligible for returns.
- We also need one photo of the items.
- A return fee of $6.99 will be removed from your refund.
- Send the tracking number to support@fozono.com after you ship the items.
Exchanges
Unfortunately, exchanges are not available at this time. If you are not completely satisfied with your purchase and would like to purchase different products, please return the items you are not satisfied with and place a new order for the items you would like to purchase.
Tracking
It will take 24 hours to update the tracking number once you have received the automated tracking email. If there is still no status after 24 hours, please contact us by email at help@fozonoiwear.com and we will update or determine the status of your package.
Please allow 24 hours from the time of delivery for your tracking to update. USPS can occasionally mark a package delivered before it arrives, and can sometimes arrive 1-2 days later.
What if I placed my order with the wrong address?
If you placed your order with the wrong address
here's what can be done:
Email us at support@fozono.com and include your CORRECT address if you placed your order within the last 12 hours. We can update it as the package has not shipped. If you already received your tracking information, please contact the shipping company that currently has your package to attempt an address change. There is no way to change the address once the package has left our facility. We are unable to contact the shipping company on your behalf for security and privacy reasons.
Cancellation
We accept order cancellations before the product is shipped or produced. If you contact us at support@fozono.com within 12 hours of placing your order by sending us an email from your registration email, you will get a full refund to the original payment method . We cannot cancel the order if the product has already been shipped out.
We cannot add items to your order once it has been placed. Please place a new order with the items you want to purchase.
Refunds
For non-quality-related issues, you'll get a full refund or 100% store credit after we receive the returned package. If there is a manufacturing problem, please contact us at support@fozono.com by sending us an email with your order ID from your registration email for assistance.
The extra shipping costs are non-refundable once the package has been shipped. If you receive a refund, the cost of the original order shipping will be deducted from your refund. Once we receive and confirm your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will issue a refund after your confirmation. Refunds will be issued in the same form of payment used for your original order. If you don't have access to the credit card on the order, then the amount of the refund will be issued as store credit only to the customer account used to place the order.
Late or missing refunds
If you haven't received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you've done all these steps and still haven't received the refund, Please contact support@fozono.com