Return Policy

This policy applies to purchases made directly from fozono.com. Your statutory consumer rights are not affected.

30-day returns

You may request a change-of-mind return within 30 days of receiving your order. Items must be unworn, unused and undamaged, with their original packaging and accessories. Briefly trying on sunglasses indoors to check the fit is permitted. These conditions apply to our voluntary return policy and do not restrict your legal cancellation rights or rights concerning faulty, damaged, misdescribed or incorrect goods.

Ordinary promotional discounts do not remove return eligibility. Only items clearly marked Final Sale before purchase are excluded from our voluntary change-of-mind return policy. Final Sale restrictions do not limit your statutory rights.

How to request a return

  1. Email support@fozono.com with your order number and the items you would like to return.
  2. For change-of-mind returns, contact us before shipping so our team can provide the designated return address and instructions. Please do not use an address printed on the original parcel unless our team confirms it.
  3. Use a trackable shipping service and email us the tracking number. Keep your proof of postage.

Return shipping and fees

We do not charge a fixed return, processing or restocking fee. For change-of-mind returns, you are responsible for the return shipping cost unless applicable law requires otherwise. We do not provide a prepaid return label for these returns.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law. We will not deduct a separate outbound shipping charge from an order that qualified for free shipping.

Problems with your order

If your item has a quality issue or arrives damaged, email support@fozono.com with your order number and clear photos of the issue. Once a quality issue or shipping damage is verified, you do not need to return the item. We will arrange a refund or replacement, as appropriate, at no additional cost to you.

If you received an incorrect item, contact us with your order number and a photo of the item received. FOZONO will cover the necessary costs to correct our error. The 30-day change-of-mind window and original-packaging requirement do not limit your statutory rights regarding faulty or incorrect goods.

Refunds

For change-of-mind returns, we will assess the items after they arrive and notify you of the outcome. Approved refunds cover the amount you actually paid for the returned items, reflecting any discounts applied at checkout. Shipping charges are handled as described above.

For verified quality issues or shipping damage, a refund does not depend on receiving the item back. Refunds are issued to your original payment method; store credit is an option only if you agree. We will notify you when a refund is issued. Posting times depend on your bank or payment provider. If you cannot access the original payment method or a refund is missing, contact your payment provider and support@fozono.com for assistance.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases. Please request an eligible return and place a new order for your preferred item. This does not affect replacements arranged for a verified quality issue or an incorrect item.

Order support

Tracking information can take 24 hours to update after a shipping confirmation. If it has not updated, contact support@fozono.com. USPS may occasionally mark a parcel as delivered before it arrives; allow 1–2 days and contact us if it is still missing.

If you entered an incorrect address, email us with the correct address within 12 hours of placing your order. We can update it only before dispatch. Once shipped, please contact the carrier to ask whether an address correction is possible.

For a cancellation before dispatch, email us within 12 hours of placing your order. If the order has not been shipped or produced, we can cancel it and refund the original payment method. After dispatch, we cannot stop the shipment; the return policy and any applicable statutory cancellation rights still apply. We cannot add items to an existing order.

Statutory consumer rights

For eligible UK distance purchases, you may notify us of cancellation within 14 days of receiving the goods and have a further 14 days to send them back. Where this right applies, we refund the standard delivery charge you paid, but not the additional cost of an upgraded delivery service. Applicable statutory refund deadlines take priority. Our voluntary 30-day policy does not replace or reduce these rights.

Nothing in this policy excludes or limits mandatory consumer rights, including Australian consumer guarantees or rights concerning faulty, damaged, misdescribed or incorrect goods. Where applicable law provides stronger rights, those rights prevail.